In Part 1 of this blog, I mentioned some of the duties and responsibilities of a PA. In this blog I continue to discuss what skills and experiences may be transferred to this role without prior experience. I have listed below what can be expected in the role, and what you may have had experienced in another role that you can bring into this role.


Typing Skills, Using Office Suite programs

Comfortable using the computer, and using different software

Preparing reports, taking minutes of other meetings e.g. where you volunteer, creating a PowerPoint presentation


Being Able to prioritise, ability to put things in order

Ability to create systems, or follow existing processes and systems in the office

Communications (verbal and written communication)

Know how to write proper business letters, reports, comfortable talking to different kinds of people, knowing how to handle difficult conversations, knowing how to respond to requests, complaints, and to prepare the appropriate responses.

There are also occasions where you have to prepare speeches, or media releases.

Qualifications obtained

Usually a degree from a university or a diploma where you have communications, secretarial units or courses obtained

But if you are more specialised or intending to work in a specialised environment like a bank, a law firm, a medical practice, etc. your qualifications would ideally be with some financial/accounting, legal or medical background enabling you to understand the jargon of the work place

Problem Solving and Planning

The natural ability to find solutions to common issues in the office, and acting upon those solutions in consultation with your manager; ability to map out future courses of action based on current or past situations to ensure efficiency in the work place. Part of problem solving and planning has to do with time management and implementing a work plan or strategy around resolution of an issue or executing those courses of action.

In another blog, I will talk about soft versus hard skills to assist in understanding what an employer or a boss will expect from an admin support person such as an EA or a PA.